Welcome to Decora, your trusted online platform for handmade and handcrafted goods. We value your trust and strive to provide a safe, enjoyable, and fulfilling shopping experience. This policy outlines the terms and conditions governing your use of our website and services.

  General Terms

Account Creation: To shop on Decora, you must create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Age Requirement: You must be at least 18 years old to make a purchase. If you are under 18, you may use Decora only with the involvement of a parent or guardian.
Product Availability: While we strive to keep our product listings up to date, availability is subject to change. We reserve the right to modify or discontinue products at any time without prior notice.

  Ordering and Payment

Order Confirmation: After placing an order, you will receive an email confirmation. This email is a confirmation that we have received your order and are processing it.
Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as indicated at checkout. Payment is due at the time of order.
Pricing: All prices are listed in USD. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.

  Shipping and Delivery

Shipping Policy: We ship worldwide, and shipping costs are calculated at checkout based on the destination and the weight of the items.
Delivery Time: Delivery times vary by destination and shipping method. Typically, delivery takes between 7-21 business days. We will provide an estimated delivery date at checkout.
Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

  Returns and Exchanges

Return Policy: You may return most new, unopened items within 30 days of delivery for a full refund. Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Return Process: To initiate a return, contact our customer service team with your order number and reason for the return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.

  Artisan Support and Fair Trade

Fair pricing: We are committed to fair trade practices. We ensure that artisans receive fair compensation for their work.
Community Development: A portion of our profits is reinvested in community development projects to support the artisans’ local communities.
Transparency: We provide detailed information about the artisans and their products to promote transparency and foster a connection between customers and creators.

  Privacy and Security

Privacy Policy: We are committed to protecting your privacy. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
Security: We use secure encryption technologies to protect your personal and payment information. Our website is regularly monitored and updated to ensure a safe shopping environment.

   Customer Support

Contact Us: For any questions or concerns, please contact our customer support team at customercare@decora.pt. We aim to respond to all inquiries within 24 hours.
Resolution of Issues: If you encounter any issues with your order, please contact us immediately. We are committed to resolving any problems promptly and to your satisfaction.

   Changes to Policy

Policy Updates: We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of any changes.

   Governing Law

Jurisdiction: This policy and any disputes arising from it are governed by the laws of Portugal. By using our services, you agree to submit to the jurisdiction of the courts located in Portugal